Shipping policy
This website is operated by:
IRON RIDER LIMITED
Unit B, 11/F, 23 Thomson Road, Wan Chai, Hong Kong SAR China
Email: support@ironrider.store
By placing an order on this website, you agree to enter into a contract with the above-mentioned entity.
1. Order Processing
- All orders are processed within 1–3 business days
- Orders are not processed on weekends or public holidays
- During high-demand periods, processing times may be slightly extended
Once your order is shipped, you will receive a confirmation email with tracking information
2. Shipping Times & Delivery
Estimated delivery times:
- Europe: 5–10 business days
- United States: 7–12 business days
- International: 7–15 business days
These are estimated timeframes, not guaranteed delivery dates.
Delays may occur due to:
- Carrier issues
- Customs clearance
- Incorrect shipping information
3. Shipping Origin & Operations
Orders are fulfilled from our logistics partners and warehouses located in China and Europe, depending on product availability and delivery destination.
As a result, delivery times may vary based on the shipping origin and customer location.
4. Shipping Costs
- Shipping costs are calculated at checkout
- Free shipping may be offered on selected orders or promotions
All prices are displayed clearly before completing your purchase.
5. Customs, Duties & Taxes
For international orders:
- Customers are responsible for any customs fees, duties, or import taxes
- These charges are determined by your local customs authority
- IRON RIDER is not responsible for delays caused by customs
6.Order Tracking
Once your order ships, you will receive a tracking number via email
You can track your order at any time using the provided link.
7. Incorrect Address & Failed Delivery
Please ensure your shipping address is correct at checkout.
IRON RIDER is not responsible for:
- Orders shipped to incorrect addresses provided by the customer
- Failed delivery attempts due to unavailable recipients
Additional shipping fees may apply for re-delivery.
8. Lost or Delayed Packages
If your order is delayed or lost:
- Contact us at support@ironrider.store
- We will work with the carrier to resolve the issue
We are committed to ensuring you receive your order.
9. Secure Shipping & Payment Alignment
All orders are processed through secure and verified payment gateways (such as Airwallex, Stripe, PayPal, and Shopify Payments).
For fraud prevention:
- Orders may be subject to verification checks
- Additional information may be requested before shipment
This ensures safe transactions for both the customer and IRON RIDER.
10. Contact Us
If you have any questions about shipping: